Cookie & Privacy Policy

Azalea General Trading Co. LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Cookie & Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.azaleaco.com (the “Website”), register for an account, or submit product inquiries regarding our pest control products, equipment, and general trading goods.

Please read this policy carefully. By accessing or using our Website, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

Because our Website operates as an online catalog and inquiry portal rather than an e-commerce store, we do not collect or store financial data or credit card information. We may collect personal and non-personal information about you in the following ways:

Account & Inquiry Data: Information that identifies you personally, such as your name, company name, email address, and telephone number. This is collected when you register an account to access product documents (like technical specifications and manuals) or when you submit an online inquiry form to request a quotation.
Derivative & Technical Data: Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages or product documents you have viewed or downloaded.
Document Access Logs: When you log into your account, we may track which product specifications, Safety Data Sheets (SDS), or technical manuals you view or download to ensure proper usage and to better understand our customers’ needs.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use the information collected to:

Review and respond to your product inquiries and provide official quotations.
Create, manage, and secure your registered user account.
Grant you authorized access to proprietary product documents and technical files.
Respond to customer service requests and support needs.
Deliver targeted advertising, newsletters, and promotional information regarding new products (you may opt out at any time).
Monitor and analyze usage and trends to improve our Website’s functionality and product offerings.

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations:

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as email delivery, website hosting, data analysis, and IT support services.
Business Operations: If an offline transaction is initiated based on your online inquiry, we may share your contact and delivery details with logistics or courier companies to fulfill your order.
Legal Obligations: If we believe the release of information about you is necessary to respond to legal processes, investigate potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by UAE law.

4. COOKIE POLICY

Our Website uses “cookies” and similar tracking technologies to help customize the Website, keep you logged in, and improve your experience.

What are Cookies? Cookies are small text files placed on your device by a website. They help the site remember your preferences and understand how you use the site.
Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for the operation of the Website, such as allowing you to log into secure account areas to download documents.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors interact with our inquiry forms and product catalogs.
- Functionality Cookies: Used to recognize you when you return to our Website, enabling us to personalize content and remember your login status.
Managing Cookies: Most web browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings. However, please be aware that doing so could affect the availability and functionality of our Website, and you may not be able to log in to download documents.

5. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

6. YOUR PRIVACY RIGHTS

Depending on applicable UAE data protection laws, you may have the right to:

Request access to the personal data we hold about you.
Request that we correct any inaccurate or incomplete personal data (which you can also manage within your account settings).
Request the deletion of your personal data and the closure of your account.
Opt out of receiving marketing communications from us by using the “unsubscribe” link in our emails.

7. CHANGES TO THIS POLICY

The Website Policies may be changed or updated occasionally to meet legal requirements and operational standards. Therefore, users are encouraged to frequently visit these sections to be updated about the changes on the Website. Modifications will be effective on the day they are posted.

8. CONTACT US

If you have questions or comments about this Cookie & Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Company Name: Azalea General Trading Co. LLC
Address: Dubai, United Arab Emirates
Email: info@azaleaco.com
Phone: +971 4 396 7161
Website: www.azaleaco.com